Growing up in the 80s, I had a generally low-tech childhood. Our phone was attached to the wall, our television had just a few channels, and I learned how to type on a typewriter in school. As I finished high school and started college, technology was changing rapidly, and we even had a personal computer at home before I graduated. Over the years, computers and email have been very comfortable for me, since I learned them early in life. However, when smartphones became popular, I remember initially resisting the change and wanting to stick with what I knew well. Over time, I learned to become proficient with smartphones, cloud computing, and newer technologies. With the number of changes just in my lifetime, I have an appreciation for how difficult it can be to learn new technology as I age.

In today’s world, digital literacy (or tech literacy) is becoming increasingly essential for everything from staying in touch with loved ones to accessing healthcare, financial services and government services. And it is challenging to keep up with the changes. The good news? There are many resources specifically designed to help older adults confidently navigate the digital landscape. Whether you’re looking to build your tech skills or are a caregiver hoping to assist someone in your life, here’s a guide to some digital literacy.

Benefits of Technology

• Stay Connected: Video calls, email, and social media help maintain relationships with family and friends.
• Improve Safety: Understanding how to use smartphones or home tech can enhance safety and independence, especially as you age.
• Access Services: From banking to healthcare, many critical services have moved online.
• Lifelong Learning: Engaging with new technology helps keep the mind sharp and curiosity alive.

Tips for Getting Started

• Start small: Think about the basic tasks needed to make improvements in your day-to-day life and start by learning more in those areas.
• Take advantage of local resources: Many community centers and libraries offer free tech classes tailored to older adults.
• Practice regularly: Like any skill, regular use reinforces learning.
• Ask for help: Family, friends, or neighbors are great resources to help troubleshoot or teach. 
• User-friendly devices: Some tech tools are designed with larger buttons, simpler interfaces, and accessibility in mind. Learning how to set up a device on the front end (such as with Apple Store classes) can also make it much simpler to use.

Resources for Technology Education

Local Libraries and Community Centers: As you know from my previous blog, public libraries are one of my favorite resources, and most local library systems offer tech literacy resources. Many libraries host free “Tech Help” days or basic computer classes. In central Arkansas, CALS has both classes and one-on-one tech support in its branches. 

Senior Planet and other resources through AARP: Through the Senior Planet website, AARP offers free classes (online and in-person) on topics such as using Zoom and understanding online privacy. These classes are designed by and for older adults, with an empowering, community-based approach. In addition, the AARP website offers articles, how-to guides, and videos covering topics from avoiding scams to using apps.

National Council on Aging: The NCOA has a website full of tech literacy resources specifically for older adults. This website has articles, tutorials, and classes covering computer basics through online scam prevention.

Apple Store: If you use Apple products (iPhone, iPad, or a Mac) and live near an Apple Store, they have daily classes available to help you learn how to use your Apple products. These are not designed for any specific age group and are a fantastic resource for Apple users. 

I hope these resources can be helpful as you navigate the technology in your life. As always, we are here to help. Please let us know how we can be of service.

Mary McCraw, CFP®

Vice President

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